Fleetboard Portal Service Description

Version 1.2

2022-11-10

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1 General section

1.1 Introduction

Dear Customer, in this document you will find the fundamental functions and services of the Fleetboard product from Daimler Truck AG. This is for your information and makes no claim to be exhaustive, as the services are subject to constant further development. The displays in the vehicle dashboard must be observed and take priority over all displays as part of Fleetboard, in particular in the new Fleetboard Portal.

1.2 The Fleetboard services

The Fleetboard services offered by Daimler Truck AG are a combination of one (or several) hardware components in the vehicle (which collect vehicle, trip and position data and can transfer/receive data over mobile phone networks) and services which make these data available via https://my.fleetboard.com. Via the CAN bus in the vehicle, access is granted to the truck's electrics and the vehicle, trip and order data are then transferred to the servers via the mobile phone network. From there all key fleet information is made available via the internet in password-protected form. The customer logs on with their personal access data in their booked product group and has access to the data collected.

The Fleetboard service portfolio is configured for vehicles with a conventional diesel drive or battery-electric drive. You can find more detailed information in the service descriptions.

Following installation of the hardware, individual services can be selected and booked depending on the transport company's requirements. You can find a description of the individual services in the Specific section (Chapter 2).

1.3 Fleetboard Portal

‎ The Fleetboard Portal is a web-based application which can be accessed at https://my.fleetboard.com. Information and data are displayed in various ways. Larger quantities of data can be displayed clearly and transparently in a  list view . Additional information can be displayed in one data record via  Detail views  for a more in-depth analysis. The Side panel view is also available. This view also displays current data from different services. 

When recording master data the allocation of groups (e.g. asset group, driver group, geo group etc.) and the allocation of users to groups (e.g. driver to a driver group) are essential. In this way, either individual data records can be allocated to a group (e.g. allocation of a driver directly to a driver group) or several data records can be combined to form one group (e.g. multiple selection of drivers and allocation to one driver group).

Cross-service functionalities are also available, such as

 Search functions for a full-text search in list views

 Export function for displayed contents of a list view in a CSV file, Excel format or as a PDF

 Date selection and selection of times and time periods

 Date filter and time period filter for restriction of relevant data records in the list view

 Filter function via different parameters in the list view

1.4 Registration and rights & roles

1.4.1 Tenant and fleet logic

A new logical level, what is known as the "Tenant" is available in the new Fleetboard Portal. In this level superordinate to the fleet, additional information such as a Tenant designation, an address and the Tenant Owner are recorded. This information is only displayed in the Fleetboard Portal and has no effect on other systems or processes, such as the contract or invoicing. The full administration, user rights and role management is done in the Tenant by the Tenant Owner.

1.4.2 Initial registration and invitation management

Each user of the Fleetboard Portal needs their own email address to register.

The Tenant Owner receives initially from his contractual partner an invitation to their Tenant via email. In accepting the invitation they have the opportunity for one-off registration in the portal and receive all rights within the Tenant. They bear overall responsibility for further issuing of rights and roles within their Tenant. After the initial login the Tenant Owner can create their user profile. Initially, no fleets or vehicles are assigned to the Tenant. After the first login, the tenant owner can then assign one or more fleets with all vehicles to the tenant. In so doing they can create new roles with individual rights or use role templates. In order for further users to receive access to the data within the new Fleetboard Portal, they have to be invited by the Tenant Owner. To this end, within the Administration the Tenant Owner records the name, the language and the role as well as the email address of their user to be invited. The invitation is then sent to the new user by email. Via a link in the invitation the user must also firstly register, log in and can then edit their user profile. As part of their allocated role and the accompanying rights they can then use the new Fleetboard Portal.

1.4.3 Rights & Roles

Tenant Owner: 

They are responsible for the further assignment of rights within their Tenant together with the associated fleets and have access to all existing functionalities and complete administration. This role cannot be edited or deleted. All other roles are role templates. They can be copied, recreated, edited and deleted.

Further roles:

All roles and the allocated rights, except the role Tenant Owner, can be freely defined by the administrators. Helpful templates are available for easier administration. Fixed rights are allocated to these templates and cannot be edited. But templates can be copied and edited.

Administration of the user profile: country, time zones, languages and other settings

In the Administration further parameters such as country, time zone, language and units can be administered in the user profile. The values are then valid as standard values for the user for all Tenants and the allocated fleet data for which the user is authorised. Every user can amend their user administration individually. If no settings are made in the user profile the settings in the respective Tenant are valid.

1.5 Notification Center

1.5.1 Product description:

There is a Notification Center in the portal. The trigger of a notification can be both a driver and a vehicle. The Notification Center differentiates between different types of notifications and communication channels (e.g. display of incoming messages in the Notification Center). Notifications contain a short description on the basis of standardised notification texts and a time. Every user can individually configure and generally turn on and off the notifications for the fleets in which they are active. The following communication channels are available:

 Portal: incoming notifications are displayed in the portal's Notification Center. There is a link to the individual services and the data record which has triggered the notification.

 Email : despatch of the notification to a recipient or to a mailing list.

1.6 Dashboard & Widgets

1.6.1 Product description:

The dashboard gives the user fast access to relevant data in a compact overview. The widgets displayed can be selected by the user themself for an individual dashboard.

The widgets may also include predefined quick links which make it possible to jump to the respective services and functions of the individual services.

Widgets can be removed by the user themself. The dashboard can also be re-set, added or moved.

1.7 Vehicles and Vehicle equipment

1.7.1 Vehicles

The following vehicles with a supported on-board computer (see vehicle equipment) are approved for the Fleetboard Portal:

Trucks from Daimler Truck AG:

Trucks from other manufacturers:

FMS interface up to version 3.0 (restricted functional scope on vehicles with FMS data basis).

Note: Trucks from other manufacturers with a 100% battery-electric drive are currently not supported (exceptions see Charge Management).

1.7.2 Vehicle equipment

The following on-board computers are approved for the Fleetboard Portal:

 Truck Data Center 7

 Truck Data Center 7 (FB Card)

 Truck Data Center 6 (FB Card)

 Truck Data Center 6

You can find an overview of the life cycles of the various hardware components at https://www.fleetboard.info/contact/faqs/#/ in the Life Cycle section.

1.8 General system requirements:

 Processor with at least 2 GHz frequency

 At least 8 GB main memory (RAM)

 Minimum screen resolution 1080p (Full HD)

 Recommended browsers:  Google Chrome, Mozilla Firefox, Microsoft Edge in the current version

 A dedicated graphic card is recommended for using the map (Mapping)

 Mobile use can work, but is not initially supported

1.9 Fleet Assignment and vehicle activation

1.9.1 Activating and deactivating vehicles

In each vehicle in the fleet, those services which have been booked for the fleet are activated as soon as the technical prerequisites are present in the vehicle. 

As of activation of a vehicle the monthly service charges for the activated services are incurred. For activation the customer must submit the required mandatory details in an online form (e.g. VIN, contact data). On successful activation/deactivation and in case of queries we get in touch with the appropriate contact by telephone/email.

1.9.2 Allocating vehicles to a fleet and removing them

In order to allocate a vehicle to or remove it from a fleet the vehicle must be activated/deactivated in the fleet. As soon as the vehicle is activated it is visible in the fleet and sends data. As soon as the vehicle has been deactivated it no longer sends any data. The customer can set whether the deactivated vehicle is still listed and visible in the fleet or blanked out. A vehicle can only be active in one fleet. A change/inclusion in another fleet can be initiated via Support.

2
‎ Specific section

2.1 Migration conditions

2.1.1 Lifecycle management

With the migration to the new Fleetboard Portal, the services may have a slightly different scope of functions. The following services will no longer be available

 Fleetboard Trailer ID

 Fleetboard Trailer Data

 Fleetboard Messaging

 Fleetboard Logistics (The follow-up product HABBL will also be available on the Fleetboard portal at a later date )

 Fleetboard Uptime (Mercedes-Benz Uptime will be available in the Fleetboard)

2.1.2 Planned further evolution in the new Fleetboard Portal

The following services, functions will be available at a later date in the new Fleetboard Portal

Services

 Fleetboard Time Management

 Fleetboard Driver Card Download

 Fleetboard Mass Memory Download

 Fleetboard Reports

 Fleetboard Mapping und Track & Trace (for Trucks with Diesel drive)

 Fleetboard Trip Records

o Vehicle Log (for Trucks with 100% 100% battery-electric drive and Diesel drive)

o Journey Chart (for Trucks with Diesel Drive)

Functions

 Display of CharterWay vehicles 

 Interfaces / APIs

 Fleetboard Driver Card

 Messages: Home & Event Call, anti-theft alarm system

2.1.3 Planned further evolution of the Fleetboard Apps

The following Fleetboard apps will only be available at a later point in time for fleets that are visible in the new Fleetboard portal

 Fleetboard Driver App

 Fleetboard Fleet App

2.2 Fleetboard Performance Analysis

2.2.1 Product description:

The service Performance Analysis is located in the Fleetboard Portal in the “Analytics” area and offers the user an evaluation of the vehicle and the driver (objects of evaluation). The evaluation is based on vehicle data which have been collected via the connectivity control unit in the vehicle.

The Performance Analysis supplies the user with information such as the following: name of the driver, evaluation period, start fand finish of the trip evaluated, driving style, degree of difficulty (arising from the average incline, the average weight of the vehicle and the number of stops), overall distance, average speed, average overall fuel consumption, average consumption, CO ₂ emissions (calculation is based on normal diesel fuel), VIN and driver number.

All the information can be viewed by the user through a predefined period or trip analysis. The driving style of the driver is analysed and assessed on a scale of 1 to 10 (marks). Mark 1.0-3.9 means "poor result", mark 4.0-7.9 means "average result" and mark 8.0-10.0 means "good result". The assessment is based on an analysis of the driving style with regard to consumption (average and overall fuel consumption, average and overall driving consumption, idle fuel consumption, average and overall CO ₂ output) as well as the use of brakes, e.g. preventive driving style, pedal movement, speed, stops and deceleration. The analysis also includes the following features: total distance, number of stops, number of kickdowns, braking, movement and stop time, coasting distance, rolling distance, EcoRoll-activated distance, standard mode, distance and route. The data are transmitted from the vehicle to servers (e.g. when the DTCO driver card is removed or no card is used, at 00.00 hours every day).

2.2.2 Service-specific hardware prerequisite:

Driver identification with the DTCO card:

Clear identification of the driver is via the DTCO driver card. In the Administration the card ID must be assigned to the driver name. When the vehicle is changed the driver takes the driver card with them to the new vehicle and must identify themself again there with the card.

Supported drive types

 Diesel drive

Service-specific vehicle equipment

 Mercedes-Benz truck: none

 Trucks from other manufacturers: FMS interface up to version 3.0 (restricted functional scope on vehicles with FMS data basis)

2.3 Fleetboard Trip Record

2.3.1 Product description:

The trip record service is located in the Fleetboard Portal in the “Logbook” area and offers information on the details of a trip. The service makes the following data available: start time and duration of a journey, travel and rest time, time of actuation of the ignition, time when the engine was activated and duration of the active engine. The results are depicted for the fleet manager in a vehicle log (tabular form) and a journey chart.

Vehicle log:
‎ The vehicle log section delivers information on individual trips and non-operational times of a vehicle or driver. Within the vehicle log the fleet manager can view individual time sections and obtain more detailed information, such as vehicle name, name of the driver, start and finish of the journey. An extensive search and filter feature is available in order to limit a table to relevant information. Individual vehicles or vehicle groups can be filtered for viewing and structuring the information. 

Journey chart:
‎ Alongside the vehicle log in tabular form the fleet manager is able to display a chart view for all of the vehicle fleet's trips. For this display a certain vehicle or a vehicle group is selected and an observation period is set, e.g. the current day, the previous day or an individual time period. An extensive search and filter feature is available in order to limit the chart to relevant information. Charts with a variety of information are displayed for the section selected, and they can also be depicted on the map:

 Driving & stationary

 Trip

 Ignition

 Engine

 Plus further charts and activities (depending on the drive type)

2.3.2 Service-specific hardware prerequisite:

Supported drive types

 100% battery-electric drive

Service-specific vehicle equipment

 Mercedes-Benz truck: none

2.4 Fleetboard Mapping and Track & Trace:

2.4.1 Product description:

The Mapping service is located in the Fleetboard Portal in the "Map" area. With the Mapping services the users, typically distribution managers or fleet managers, are shown data for locating vehicle fleets from the various Fleetboard services on a digital, geographical map. These include in particular location-specific information on the status and position of vehicles, drivers, trips and consignments. Simultaneously, map-relevant information such as traffic information, POIs (Points of Interest), Mercedes-Benz service workshops or customer-specific locations and user-added areas can be used in Mapping for a multitude of purposes. Alongside the customer-, vehicle- and fleet-relevant information, general map information such as traffic information is displayed in Mapping, depending on the user's selection. In addition to the usual zoom and shift functions, various filter options are offered for handling the map.

Information on journeys and vehicles and their prerequisites

The interval at which your vehicles send position data to the portal depends on whether the Track & Trace service has been booked for faster localisation. With the Mapping standard localisation, i.e. without Track & Trace, every 3 minutes positions of the vehicle are recorded, and after 30 minutes a package with 10 positions is sent to the portal. If the Track & Trace service has been booked, the vehicle computer installed in the truck and the country in which your company is located decides on the shorter localisation interval at which your vehicles transmit. With the new Truck Data Center, in most countries in the European Union* you can take advantage of the new and improved localisation interval at which a position is sent directly to the portal every 30 seconds. If you have an older vehicle computer than the Truck Data Center installed in your vehicle, for example a Fleetboard vehicle computer, with the Track & Trace service a position of the vehicle is recorded every 30 seconds, after 10 minutes a package with 20 positions is then sent to the portal. This localisation interval also applies when booking the Track & Trace service if you use the service in a country in which the 30-second localisation is not available (see below). This applies to all vehicles in the fleet, irrespective of the vehicle computer installed. Please note: localisation intervals may differ in exceptional cases through a market-specific offer in individual countries.

* In the following markets vehicles which are equipped with a Truck Data Center receive the new 30-second localisation interval without any additional costs: Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Gibraltar, Greece, Great Britain, Ireland, Iceland, Isle of Man, Italy, Channel Islands, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Northern Ireland, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Vatican City, Cyprus.

When the Mapping and Track & Trace services are booked the vehicles with all their position data can thus be followed in Mapping. In Mapping the user also has the option of using fast selection to follow the vehicles' last trips and also sees all the events linked to the tours. The required events can be selected via the included filters (depending on further Fleetboard services booked such as Time Recording and Mercedes-Benz Uptime). If the user requires further analyses of tracking beyond the last 48 hours, they can investigate the historical positions of the last 12 months using the trip recording in the vehicle log service, with all the corresponding journey events.

Mapping functions

In Mapping, addresses and routes are calculated by inputting the start and destination address in order to call up directions with information on the distance and route instructions and to display the route on the map. In addition to this further information on the route, such as commercial vehicle restrictions and toll fees can be calculated, enabling the user to select the optimum route. For the purposes of fully individual route planning, further functions for range depiction are offered in Mapping. Alongside the usual range depiction per planned trip in km, data on the remaining driving time can also be included via the Time Recording service. It goes without saying that range depiction for all-electric models is offered in the map. The function  Vehicles in the Vicinity  searches for vehicles which are on routes in the vicinity, starting from the selected destination point in the map or from the selected destination address. Starting from a vehicle, the user can check via the function  Isoline Routing  what the range of their vehicles is, in order, for example, to be able to select the ideal vehicle for a specific destination.

Alongside standard POIs (Points of Interest) such as the next large town or the next Mercedes-Benz workshop, users also have the option of creating their own POIs as an address for a fleet in order to use them in the map and, for instance, to compare the distance from various vehicles to a specific POI. In addition, areas which the user would like to observe can be defined individually. For example, if required a notification can also be created as soon as a vehicle passes an area boundary. A distinction is made between the entry and exit of the vehicle.

2.4.2 Service-specific hardware prerequisite:

Supported drive types

 100% battery-electric drive

Service-specific vehicle equipment

 Mercedes-Benz truck: none

o For the 30-second tracking (if available in the country): Truck Data Center

2.4.3 General service-specific prerequisites

 Truck Data Center, or Fleetboard vehicle computer: Update to the current software status

 GPS signal guaranteed via sufficient satellite reception (at least 3 satellites)

 Mobile phone network provision via 4G standard

2.5 Fleetboard Service

2.5.1 Product description:

Fleetboard Service is a digital tool for vehicle maintenance. With the Fleetboard Service offering the User always retains an overview of the condition of their fleet vehicles from the due maintenance up to the completed maintenance.

A glance at the Uptime section delivers an immediate overview of the fleet's maintenance status. For which vehicles in my fleet is maintenance due soon or for which is maintenance even overdue? On closer investigation of the individual fleet vehicles in the interface the user sees all the upcoming maintenance types at a glance. The data come directly from the vehicle's maintenance computer. This gives the fleet manager digital support in efficient planning of the required maintenance appointments across the entire fleet. The following data are displayed to the user to support the maintenance planning: vehicle, mileage, urgency and type of maintenance, days, operating hours and kilometres up to or since the date of the next maintenance as well as the calculated date of the maintenance work. If maintenance is not available via the vehicle, and you as the fleet owner wish to have it carried out nevertheless, you have the option of adding any desired type of maintenance via the manual maintenance planning, determining the required maintenance interval and assigning it to one or several vehicles in the fleet. Typical examples of manual maintenance are the legal TÜV inspection, cleaning of the cab or other technical checks of the vehicle condition. The user can add brakes, tyre pressures, fluid fill levels or other wear data as an option in the form of manual maintenance. For example, if the oil level or the tyre pressure deviates from the nominal value, this is shown in the user interface. The fleet manager can thus combine all the work for one maintenance appointment, without having to ask the driver for the vehicle status. Furthermore the service offers detailed information on the vehicle's maintenance history. This means that it is always possible to check at which point in time and in which status which maintenance has been carried out. If required it is also possible to enter additional information manually on the maintenance carried out. Within the historical maintenance overview the Export and Print function on the user interface is helpful for filing a type of detailed cheque book in your own documents.

2.5.2 Service-specific hardware prerequisite:

Supported drive types

 Diesel drive

Service-specific vehicle equipment

 Mercedes-Benz truck: none

 Trucks from other manufacturers: FMS interface up to version 3.0 (restricted functional scope on vehicles with FMS data basis)

2.6 Fleetboard Charge Management

2.6.1 Product description

The Charge Management service enables recording of the usage data and statuses of high-voltage charging stations, the transmission of control commands to these stations, as well as the planning and authorisation of charging activities with vehicles.

The usage behaviour of charging stations is analysed and depicted in the form of key figures and diagrams. Customer-relevant operating statuses of the charging station, events during use and interactions with vehicles are recorded and depicted by the service in graphical and tabular form. Vehicles connected with the charging station can be identified and charging allowed or prohibited.

In this way the user of the service can detect application errors, usage problems or wrongful use at an early stage and take effective countermeasures. The user can also interact with charging stations, e.g. in order to remote-control charging processes or to shut down charging stations or return them to an operable condition. The function of charging stations can furthermore be influenced by user settings, e.g. in order to limit their output to a certain value.

Relevant vehicle settings on charging behaviour, charging times and pre-conditioning of the electric vehicle systems are conveyed from vehicles with battery-electric drive from the manufacturer Daimler Truck AG and in some cases can be adjusted to the required behaviour by the user from outside the vehicle.

The transmission of the usage data collected by the charging station takes place at regular intervals and when certain events occur, such as the start of finish of a charging process.

2.6.2 Service-specific hardware prerequisite

High-voltage charging station

The Charge Management service can be used with high-voltage charging stations from the manufacturer Siemens or ENGIE/EV-Box. Charging stations from other suppliers may also be used where appropriate. The prerequisite for this is a prior technical assessment by Daimler Truck AG.

The service supports every truck with a battery-electric drive if it can be connected to and charged at one of the approved charging stations.

The greatest range of functions can be used in conjunction with vehicles with battery-electric drive from the manufacturer Daimler Truck AG. The functional scope is restricted with vehicles from other manufacturers.

Supported drive types

 100% battery-electric drive

Service-specific vehicle equipment

 Mercedes-Benz truck: none

 Trucks from other manufacturers: The functional scope is restricted with vehicles from other manufacturers